General Service Technician – A Class
SUMMARY
Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair, and who has previously worked as a B Class general service technician.
ESSENTIAL DUTIES
Include, but not limited to, the following:
- Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
- Diagnoses cause of any malfunction and performs repair
- Communicates with parts department to obtain needed parts
- Saves and tags parts of the job if under warranty or if requested by the customer
- Examines assigned vehicle to determine if further safety or service work is required or recommended
- Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time
- Documents all work performed and recommended on the repair order
- Road tests vehicles when required or refers to the test technician
- Participates in manufacturer-sponsored training programs, schools, and events
- Keeps abreast of manufacturer technical bulletins
- Supervises work of any apprentice technicians as assigned
- Reports machinery defects or malfunctions to supervisor
- Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle
- Keeps shop area neat and clean
- Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc
- Operates all tools and equipment in a safe manner
- Reports any safety issues immediately to management
- Follow the Service Pricing Guides guidelines when quoting all repairs that are customer pay
- Dispatches work to appropriate techs
- Works closely with management
- Attends monthly management team meetings as appropriate
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor’s degree (B.A.) from four-year college or university
- Or one or two years related experience and/or training
- Or equivalent combination of education and experience
LANGUAGE SKILLS
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
- Ability to write reports, business correspondence, and procedures manuals
- Ability to present information and respond to questions from groups of managers, clients, customers, and the general public
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in al units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs
REASONING ABILITY
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid driver’s license
- Manufacturers certification
- Some ASE
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1/3 to 2/3 of the time on-the-job spent standing
- Up to 1/3 of the time on-the-job spent walking
- Up to 1/3 of the time on-the-job spent talking or hearing
- 2/3 or more of the time on-the-job spent using hands to finger, handle, or feel
- Up to 1/3 of the time on-the-job spent climbing or balancing
- 1/3 to 2/3 of the time on-the-job spent stooping, kneeling, crouching, or crawling
- 1/3 – 2/3 of the time on-the-job spent reaching with hands and arms
- Up to 2/3 of the time on-the-job spent lifting or exerting a force of 10 to 75 pounds
- Ability to see at close range
- Ability to see at a distance
- Ability to identify and distinguish colors
- Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point
- Ability to adjust focus
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2/3 or more of the time on-the-job spent working near moving mechanical parts
- 2/3 or more of the time on-the-job spent working near fumes or airborne particles
- 2/3 or more of the time on-the-job spent near toxic or caustic chemicals
- Up to 1/3 of the time on-the-job spent exposed to outdoor weather conditions
- 2/3 or more of the time on-the-job spent exposed to vibration
- Typical noise level for the job is loud (similar to metal can manufacturing, large earth moving equipment)
Employee must be aware of hazardous waste procedure – following guidelines issued by the EPA and advise the department manager or president of Fisher Chevrolet – Inc. Honda of any deviation from the standards, even if it is in another department.
Interested in this position? Contact Service Director Tyler De Falco at 303-998-6232 or apply online.
